Shipping & Returns

Shipping Policy

At Freq.ency, we are committed to delivering your order quickly and reliably across the United Kingdom.

Processing Time: Orders are typically processed within 1–2 business days (Monday to Friday).
Delivery Time: Standard UK delivery usually takes 2–5 business days after dispatch.
Shipping Costs: Shipping fees are calculated at checkout. We may offer free shipping promotions from time to time.
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delays: While we aim to meet all delivery estimates, delays may occur during peak periods or due to courier issues beyond our control.

Return & Exchange Policy

We want you to be completely satisfied with your purchase.

Return Period: You have the right to return your order within 14 days of receiving it, in accordance with UK consumer regulations.
Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
Return Process: To initiate a return, please contact our customer support team with your order details.
Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days.
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

At Freq.ency, we aim to make your shopping experience smooth, transparent, and reliable from checkout to delivery.